New Mexico AG Files Fraud Lawsuit Against Flawless Results LLC

New Mexico Attorney General Raúl Torrez announced a lawsuit against Flawless Results LLC and its owners for defrauding hundreds of New Mexico consumers by accepting payments for home remodeling work that was never completed. The lawsuit, filed in the Second Judicial District Court, alleges violations of the New Mexico Unfair Practices Act and seeks restitution for affected consumers.

The lawsuit alleges, Flawless Results LLC, operated by John Steven Georges Sr., Robert Dean “Bobby” Murphy Jr., and Jacob Chalmer Tryon, misled consumers by promising home improvement services, arranging financing through Cross River Bank, and then failing to complete the work—leaving customers with substantial financial losses. According to complaints received by the New Mexico Department of Justice (NMDOJ), consumers were often forced into financing agreements, only to be left with unfinished or faulty work while still owing loan payments.

“Flawless Results took money from hardworking New Mexico families with promises of service that were never fulfilled,” said Attorney General Raúl Torrez. “This lawsuit is about more than just accountability—it’s about ensuring that deceptive business practices are addressed and that every consumer who was misled receives the justice they deserve.”

The lawsuit details that Flawless Results:

Collected large down payments from consumers but failed to complete the contracted work.

Pressured consumers into financing agreements with Cross River Bank, which lacked required consumer protection disclosures.

Shut down operations in late 2024 without issuing refunds, leaving customers with over $700,000 in losses.

The NMDOJ is seeking a court order to:

Permanently ban the defendants from operating contracting businesses in New Mexico.

Void contracts and require full refunds to affected consumers.

Hold Cross River Bank accountable for issuing loans without proper legal disclosures.

Impose civil penalties of up to $5,000 per violation.

Consumers who believe they have been affected by Flawless Results LLC are encouraged to contact the NMDOJ Consumer Protection Bureau at NMDOJ.gov/get-help.

Complaint – Flawless Results

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