Alamogordo NM
9-06-2024 2:43pm

Alamogordo Technology Solutions Closed and Evicted After Police Raid and Advisory

What began as complaints on social media posts escalated to complaints and mediation filings with the Better Business Bureau, then a further escalation to civil lawsuits filed for breach of contracted services, and then citizens began complaining during public comments at city commission meetings. Ultimately a police raid occurred, and then a consumer warning from the Alamogordo Police Department that Alamogordo Technology Solutions is unlicensed and illegally operating...

Alamogordo City Clerk Rachel Hughs said there is no business registered with the City of Alamogordo by the name of Alamogordo Technology Solutions.

"There have been complaints regarding this business, and we referred the people to the Alamogordo Police Department," Hughs said to the Alamogordo Daily News.

Now,finally the landlord of the business, White Sands Mall Associates ordered the eviction and closing of Alamogordo Technology Solutions as of 3 pm Friday.

Over the last year complaints and rumblings in the community have persisted about consumers allegedly ripped off by the company, Alamogordo Technology Solutions. Stories of computers not being fixed properly nor timely, used parts being used in repairs and repairs blatantly not done.

The Better Business Bureau website gives Alamogordo Technology Solutions an F rating. It lists seven complaints in the last several months against the company, according to the site. Complaints range from lack of transparency and communication on dates products will be ready to refunds and money allegedly being mishandled.

"On 08/18/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards," according to the website and from there things have spiraled out of control.

In the case of Alamogordo Technology Solutions, they failed to provide a response that "is professional, addresses all significant issues raised by the complainant, includes appropriate evidence and documents supporting the business' position, and explains why any relief sought by the complainant cannot or should not be granted," all of which is a necessity of any business as reported by the Alamogordo Daily News in a March 11th article. 

The owner David Pena has been the subject of much litigation in addition to the BBB complaints..

The latest update is as of 3 pm today the business is closed and has been evicted by the landlord at White Sands Mall.

Mr Pena reached out to Alamogordo Town News offering a video concerning the raid by the police and to present his case but has yet to be released to us.

Anthony Lucero from our staff of AlamogordoTownNews.org on streaming KALHRadio.org contacted Mr Pena, only to be deferred to an attorney. An audio of the call can be heard in the link below...

Alamogordo Technology Solutions
https://youtu.be/rbuq-ebkDzs

Alamogordo Technology Solutions posted the following statement in their social media Facebook page...

"ALAMOGORDO TECHNOLOGY SOLUTIONS and the management team, would love to let everyone know, contrary to what’s being told, and said, we WILL 100% resolve any pending repairs, or work orders we have. If you have any devices or items pending with us, we do know who you are, and will be responding to each and every one of you this next week. We at ATS value you as a customer and are 100% grateful to those who have helped us be as successful as we have been! HATE US OR LOVE US, I know it’s hard to believe we do have happy customers out there. You are what makes this community great! We have our legal partners, and advisors who are reviewing invoices and working on a solution to continue to serve our current and future customers, in the best way possible.
I know it’s hard not to believe what you read on FACEBOOK, but the smear campaign has reached a new level. I hope you will never experience the level of hate we have had to deal with. Pure hatred. Nobody should have to go through it, and NOBODY should have to experience this. Whether you agree with our policies or don’t, we still remain steadfast and committed to finding a solution for each one of you! Even if it’s for $1 , If there are outstanding issues you need to resolve, we are answering our phones, and responding promptly to each one of you. DONT ALWAYS BELIEVE WHAT YOU READ. Using social media and email is the fastest way, and most of our clients should have that info. Send us a message if you dont. We want to THANK those clients who have trusted us for the last 5 years. The customers and businesses who continue to wish us well. We want to thank clients who have reached out today to us to voice their support, my phone has been ringing like crazy, with your POSTIVE messages. Just know we value our relationship with you, and we look forward to you being a part of the next phase of our journey.

The fastest way to getting your repaired device, data transfer, phone repair, service call and even refunds, is reaching out to us directly. Calling the police department does nothing for you, reaching out to us directly is the fastest way! We have over 50 clients who have active and open invoices. If we do have devices or parts after the next 15-20 days, we will begin shipping those directly to the address on file for you, if we can’t make contact. Again, you are free to believe what you want, believe what you read, but as one door closes, another opens up. Thank you to those of you reached out over the last few days, WE are 100% grateful to have you’ve part of the ATS family!"

On the other hand the Alamogordo Police have issued the following statement:

COMMUNITY ALERT 

The Alamogordo Police Department would like to inform the public that Alamogordo Technology Solutions,  located at 3205 N. White Sands Blvd, is not currently a registered business with the City of Alamogordo.

Additionally, this entity is under active criminal investigation.

We encourage residents to exercise caution when engaging with this purported business and report any suspicious activity to the Alamogordo Police Department at (575) 439-4300.  If you have specific issues or questions requiring police involvement concerning this company, Detective Buckner is the lead investigator with the Alamogordo Police Department and may be reached at 575-921-1368. 

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