FREE HELP FOR SKYROCKETING PNM BILLS — IN ALAMOGORDO & RUIDOSO

New Mexico’s electric grid has hit all-time highs as triple-digit temperatures strain the system, with PNM setting an all-time electricity demand record on August 3, 2026. The result? Some customers are reporting bills 15-20% higher than normal.

On top of the extreme heat, PNM implemented a rate increase in April 2026 adding roughly $6.23 to average residential bills, and summer months (June, July, August) see higher tiered rates when demand and electricity costs are at their highest.

If you’re struggling to pay right now — you’re not alone. And help is available starting Friday!

FREE ASSISTANCE: Up to $175 Grant + Payment Plans
The PNM Good Neighbor Fund is providing emergency bill relief to income-qualified customers. Here’s what you need to know:

 What You Can Get
• Up to $175 in direct bill assistance for customers receiving LIHEAP and/or SNAP benefits
• Help with payment arrangements for remaining balance
• One-time emergency assistance (no repayment required)

Who Qualifies
• Customers in Alamogordo, Tularosa, or Ruidoso
• Household income at or below 150% of Federal Poverty Level
• Proof of participation in LIHEAP or SNAP (current year)
• Have a past-due bill or disconnect notice (seniors 60+ exempt from this requirement)

GET HELP THIS WEEKEND

FRIDAY, AUGUST 15 — Extended Hours + In-Person Reps

 Alamogordo Payment Center
• Extended hours throughout the day
• In-person Good Neighbor Fund representatives available
• Walk-ins welcome
FRIDAY, AUGUST 17 — In-Person Assistance

 Ruidoso Payment Center
• In-person Good Neighbor Fund representatives
• Come get your application processed on the spot.

FRIDAY, AUGUST 21 — Final Chance for Extended Hours
 Alamogordo Payment Center
• Extended hours available

What to Bring (REQUIRED)

Come prepared with these documents to speed up the process and get approved:
1. Valid photo ID for every adult in the household (must match PNM account name)
2. Proof of LIHEAP approval OR Proof of SNAP participation (current year award letter)
3. Your current PNM bill (showing past-due balance or disconnect notice)
4. Proof of income (if available — recent pay stub, tax return, or benefit statement)
Don’t have all documents? Staff will help you sort it out. Come anyway — it’s better to apply and get partial help than to wait.

Additional Support Options

Can’t make it in person?
• Call the dedicated Good Neighbor Fund line: 844-378-5792
• Email: pafollowup@pnm.com
• Online: Visit PNM.com/help to start an application

Per PNM Key Reminders

 You are only billed for the electricity you actually use
A delayed bill alone will not result in disconnection

Payment arrangements are available even without qualification for the full grant.

Questions? Need clarification?
• Call 844-378-5792
• Visit PNM.com/goodneighborfund for full program details
• Email pafollowup@pnm.com

More News from Alamogordo

• Tularosa Unites to Overcome Water Crisis, Eyes Future Infrastructure - A Conversation with Mayor Cooksey Tularosa Demonstrates Resilience as Storm Debris Threatened Water Supply
• A Community Reckons with History: 'First We Bombed New Mexico' Brings Nuclear Justice to Alamogordo Film Screening at Flickinger Center Features Political Leaders' Support for Downwinders' Cause